Terms of Service

By using the 3yadtk platform, you agree to be bound by these Terms of Service. If you are using the platform on behalf of a clinic or medical institution, you confirm that you have the authority to bind that institution to these terms.

3yadtk is a Software-as-a-Service (SaaS) clinic management platform including: appointment management, electronic medical records, billing, queue management, WhatsApp/SMS notifications, and insurance claim and pre-authorization management. Direct integration with national health insurance systems (NPHIES, NABIDH) is in development and will be included in the plan when it launches.

The Service is offered as a single plan on a single billing cycle: an annual subscription of $99.99 USD, including every platform feature with unlimited doctors, patients, and branches. Monthly billing is not offered and cannot be purchased. Fees are charged in US dollars, and payments are processed through Stripe with full encryption.

A 30-day free trial is provided with every feature unlocked. No payment information is required during the trial period, and no amount is charged automatically when it ends.

Auto-renewal: Your subscription renews annually on the renewal date using your saved payment method. You will receive an email reminder 7 days before each renewal. You may turn off auto-renewal at any time from Subscription Settings, in which case your access continues to the end of the year you have already paid for.

Pro-rata refunds: At any point during a year you have paid for, you may request a refund of its unused days. This is a separate action from turning off auto-renewal: the amount is quoted to you before you confirm, and is calculated from the days remaining in the billing period you paid for, with any day on which you had access counting as a full used day. Taking the refund ends your subscription and your access to the Service immediately.

Subscriptions billed through an app store: the self-service cancellation and refund terms above apply to subscriptions charged directly through Stripe. A subscription purchased through the App Store or Google Play is managed entirely by that store — cancellation and refund requests are made there and are governed by that store’s policy, and we cannot process them on your behalf.

Cooling-off Period (Right of Withdrawal): Under consumer protection regulations in KSA (e-Commerce Regulation art.11), UAE (Consumer Protection Law Decree 5/2023 art.15), and equivalent MENA frameworks, you have the right to request a full refund within 14 days of your first paid charge (after the free trial), provided the service has not been materially used for commercial purposes during that period. This right is in addition to the pro-rata refund policy above and is not replaced by it. To request a refund, email billing@3yadtk.com.

You must:

• Use the platform only for legitimate medical purposes
• Obtain explicit patient consent before processing their data
• Comply with all applicable local healthcare regulations
• Not attempt unauthorized access to other clinics' data
• Promptly report any security incident or data breach

You must not:

• Share account credentials
• Use for non-medical or illegal purposes
• Attempt to reverse-engineer or copy the platform
• Misuse patient data for marketing purposes

3yadtk retains all intellectual property rights in the platform, its interface, source code, and content. This agreement grants you no ownership rights in the platform — only a limited, non-exclusive license to use it.

Your data and your patients' data belong to you exclusively. We claim no ownership over the data you enter into the platform.

You, as the healthcare provider, bear full responsibility for medical care decisions made using the platform. 3yadtk is a supporting tool and not a medical advisor. Do not rely on the platform for medical decisions without qualified professional judgment.

To the maximum extent permitted by applicable law, 3yadtk shall not be liable for any indirect, incidental, special, consequential damages arising from your use of or inability to use the Service. Our total liability to you shall not exceed the fees paid to us in the twelve months preceding the claim.

You may cancel your subscription at any time in one of two separate ways: turn off auto-renewal, in which case your access continues to the end of the year you paid for; or request the pro-rata refund for its unused days, in which case your access ends as soon as the refund is issued. Both are available for subscriptions billed through Stripe; app store subscriptions are cancelled in the store itself, as set out in section 3. We may suspend or terminate your account for violations of acceptable use terms, with prior notice where possible.

Upon account termination, you may export all your data within 30 days of termination. After this period, data is deleted per our data retention policy.

We reserve the right to modify these terms. We will notify you of material changes 30 days before they take effect via your registered email. Continued use of the Service after changes constitutes acceptance of the new terms.

These terms are governed by the laws of the Kingdom of Saudi Arabia. Any disputes shall be resolved through arbitration under the rules of the Gulf Commercial Arbitration Centre.

For any legal inquiries: legal@3yadtk.com